Frequently Asked Questions

  • A pellet fire is a clean-burning heating appliance that uses compressed wood pellets as fuel. It automatically feeds pellets into the fire to produce consistent, controlled heat with low emissions and minimal ash.

  • Yes. Modern pellet fires are highly efficient due to controlled combustion and dry fuel. This means more usable heat and less waste compared to traditional log burners.

  • Pellet fires burn renewable wood pellets made from recycled timber by-products. They produce significantly lower emissions than traditional wood fires and generate very little ash.

  • Running costs depend on pellet prices and usage, but pellet heating is generally competitive with other solid-fuel heating options. Because temperature is controlled automatically, fuel use can be managed efficiently.

  • In most cases, yes. Our team can guide you through council requirements and assist with the consent process as part of your installation.

  • Most pellet fire installations are completed within one day, depending on site conditions and consent requirements.

  • We recommend annual servicing to ensure safe operation, optimal performance and long-term reliability.

  • We supply high-quality wood pellets directly from our Dunedin showroom and can advise on local delivery options.

  • Pellet fires require electricity to operate the feed system and fans. Without power, the unit will not run unless connected to a backup system.

  • The right size depends on your home’s layout, insulation and heating needs. Our team can assess your space and recommend the most suitable model. Get in touch.